Metatude software allows you to have instant access to opinions and attitudes of employees and customers. Metatude is an appropriate solution when organizations need ad hoc or systematic feedback from customers, employees or other stakeholders. The Metatude solution can make for a powerful management tool. A few of the possible business opportunities:
Monitor change
Every organization has to adept to new market conditions. Companies are continuously involved in change projects. With Metatude you can monitor the effect of change management and take appropriate action when needed. Before you start a change management project you define Key Performance Indicators (KPI’s). At intervals during the project you ask for input from employees or customers to see how KPI’s are affected. This feedback allows you to see the effect of projects and to fine tune your change management.
Monitor service levels
Business units must be able to rely on quality services provided by staff departments like Information Systems. Most of the time service levels are agreed upon. With Metatude you can monitor service levels from the only perspective that matters: the user’s perspective. Are applications available, is data reliable and does the helpdesk offer timely and quality support? All these questions can be monitored instantly and will give the information needed for adequate Service Level Management (SLM).
Employee satisfaction
Human talent is one of the critical success factors today. Companies develop all sorts of policies to retain employees. With Metatude you can monitor the way employee satisfaction changes over time by continuously monitoring employee satisfaction levels.
Balancing your balanced scorecard
Balanced scorecards translate a company’s strategic objectives into a coherent set of performance measures. Most implementations of balanced scorecards however are ‘unbalanced’, not covering the ‘customer perspective’ and the ‘learning and innovation’ perspective adequately. With Metatude you can continuously monitor these perspectives and complete your implementation of the balanced scorecard.
Input for product development
You can involve sales and account managers in your product development process. Ask them what success factors are critical or let them judge prototypes.
The possible uses of Metatude are not limited to the ones mentioned. Metatude software focuses on the infrastructure to collect feedback from every possible stakeholder. Once you employed the Metatude solution, you have the infrastructure for stakeholder feedback management in place and can use is for every possible purpose.
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