The MDS uses Log files to record all events and errors with appropriate messages. It helps both the vendor and the customer to search and find the possible cause of errors with time and other necessary information. Also, all kind of activities performed by the user and the software are recorded in the log files.
In Windows, The MDS stores the log files in the installation folder under the directory named Log. In this directory, you will find error.txt and event.txt. You can open error.txt and event.txt using any text editor such as Notepad or WordPad.
In Linux, The MDS stores the log files in the directory /var/log/mds/. In this directory, you will find error.txt and event.txt. You can open error.txt and event.txt using any text editor such as vi or nedit.
All events and errors are recorded with the date, time and the function/process name. An example:
17-02-2002 01:47:20 PM :: CDialogueServer.initializeDatabase() Error at Server startup :: Your Database account information may not be correct. Please check it.
If you face any problem while using the MDS or the MPM, please look in these log files to see if you can fix the problem yourself. If you want to report a problem to Metatude Support (support@metatude.com), please include the logfiles.